AIIM’s research indicates that 44% of Irish respondents have little or no confidence that emails related to commitments and obligations made by themselves and their staff are recorded, complete and recoverable. This compares to 24% in last year’s survey. When asked, "If your organisation was sued by a former customer or citizen, how long would it take to produce all of the information related to that person?" 15% cited more than one month.
According to Doug Miles, AIIM’s UK Managing Director, "These results indicate that investment in document and email management systems is failing to keep pace with the email deluge. It also suggests that recent high profile cases may have alerted organisations to their potential vulnerabilities." The research also reflects a general lack of control over all non-paper records, with 38% not confident that their electronic information is accurate, accessible and trustworthy – up from 24% last year. "For larger organisations, savings in legal discovery costs alone could justify an ECM investment," says Miles.
AIIM also found that in 23% of organisations, no department had specific responsibility for managing electronic records, with 25% citing that it was the IT department’s responsibility. Just 10% considered it the responsibility of the Chief Information Officer (CIO).
A video presentation and a download of the full results of the AIIM survey are available on the Info Ireland Online website at www.infoireland.net. This unique online event is dedicated to the information management community in Ireland. It runs from September 15th until November 14th, and includes video keynotes, downloadable guides, a supplier selector, a SharePoint Clinic and a discussion forum.
The annual AIIM survey researches the state of the market as indicated by responses from 1,800 AIIM end-user members in Europe and North America.
AIIM is the international community that provides education, research, and best practices to help organisations find, control, and optimise their information. www.aiim.eu