One-third of Irish consumers (30%) claim to have been overcharged for at least one of their household essentials last year, according to new research from independent price comparison and switching service, Switcher.ie. This suggests that Irish households may have been overcharged by millions of euro last year.
The average amount overcharged was €53, and consumers also on average had to wait over five weeks to get their money back again. Home phone customers had to wait an even longer 6.5 weeks to get their money back, while electricity and broadband customers typically had to wait 5 weeks on average.
Household suppliers also varied significantly in their ability to turn a refund around within a week of being alerted to overcharging. Broadband companies were the least responsive, with just one in ten customers (11%) receiving a refund within a week, compared to a quarter (23%) of electricity customers – although some of these delays could be down to refunds being included in the next billing cycle.
Worryingly, the level of overcharging uncovered could just be the tip of the iceberg, with many consumers admitting to not understanding their bills enough to be able to uncover an error, or simply not checking. In fact, 37% of Irish consumers aren’t sure if they were overcharged or not in the last year, while over half of energy (57%), broadband (53%) and mobile phone (51%) customers admit to simply trusting their suppliers to get their bills right.
Many feel they don’t have a choice but to trust their suppliers. A third of energy customers (34%) say there is too much jargon on their bills, with 29% of broadband customers echoing this sentiment.
Overall, 32% of Irish electricity customers say their bills are too complicated, while 27% of electricity and 24% of broadband customers say they can’t find the information they are looking for. Meanwhile. one in three energy customers (34%) can’t identify billing errors. Such is the complexity that six in ten consumers (58%) claim to find at least one household bill difficult to understand.
Energy bills appear to cause the most confusion – one in four (23%) say they find these hard to understand. These findings chime with a recent report from the Commission for Energy Regulation which showed that, of all the complex complaints it received in 2016, 64% of those about electricity suppliers, and 72% about gas suppliers, related to billing issues.
In fact, less than half of energy consumers (49%) even check to see if their bill is correct, with four in ten (38%) just looking at the total amount due. Only 14% use their energy bills to compare deals and switch – a figure which tallies with the overall energy switching levels in the market.
While over-complicated bills leave consumers vulnerable to overpaying, with errors going unnoticed, confusing bills can also be a real barrier to engaging in the market, as consumers are put off comparing offers because they find it too difficult to understand what they’re currently being charged.
Eoin Clarke, Managing Director of Switcher.ie, said: “Households are already paying thousands a year on household essentials, so consumers simply can’t afford to pay extra because of errors, or to wait weeks for a refund because they’ve been overcharged.
“A large percentage of people say their bills are too complicated, which puts them in the vulnerable position of having to trust their suppliers to get it right. Aside from the risk of overcharging, complicated bills are a huge barrier in preventing consumers from engaging in the utility market.This could mean they’re missing out on opportunities to save by changing their usage habits, or by switching to a better deal.
“Energy bills seem to cause consumers the most confusion, with many people saying they only look at the total amount due. This could mean that consumers are missing important information on their bills, including when a discounted tariff ends, or if their bill was estimated. The danger here is that a series of estimated bills could leave households at risk of significant debt if the estimates are out of line with real usage.
“Over the last few years, suppliers have made a real effort to provide their customers with helpful information on how to read their bills, and what the various charges mean for them, so there are great resources out there for anyone that is struggling to understand their bills. If you are one of the many consumers who is confused about items on your household bills, don’t be afraid to ask your supplier as they’ll be more than happy to help you. Getting a handle on the information in your bills will help you to be confident that your bills are correct, allow you to take control of your spending, and help you to save money in the long-run.”
For more information, visit Switcher.ie
RE:SURE is an Ireland-based company which offers a wide range of security services, primarily remote CCTV live monitoring. Established in 2008, they began with the idea of using the latest technological advancement for crime prevention purpose. The benefit of reduced costs made this a market-friendly idea so the market quickly accepted it, making them expand their services in the UK.
They offer security solutions for home, business, and personal use. Using object recognition software, they provide accurate 24-7 live surveillance. From their security control centre, they oversee the video feeds and act if necessary. At the control centre, they have 100% uptime servers so the monitoring and remote access won’t be disrupted at any moment.
On the RE:SUREs new website you can see more in depth info and examples of the services they offer, but here we’ll cover the most important ones.
The company’s way of securing the area is to prevent the crime from happening in a non-invasive manner. They use smart CCTV cameras with built-in speakers for the live warning system. Positive thing is that the CCTV software is applicable to many other security cameras so the user can upgrade their old security system. The upgrade consists of an object recognition software that automatically locates the intruder. Once found, it alerts the security control centre from where they assess the situation and if needed, issue live audio challenges. This technique has proven to be a good one because once the intruder is caught in the act and addressed directly, he quickly flees the scene before any damage is done.
A personal security solution that works with the help of your smartphone. It serves as a panic button that knows your exact location, in case any urgent help is needed. They offer it in three different versions: home, business and a taxi version. The difference is that the business option offers some advanced organizational features and in-company communication, while the other two are focused on the panic button feature. All of them are available 24-7 to the customers.
Similar to the business package, RE:SURE HOME offers 24-7 live monitoring and warning solution for private residences. The recognition software quick detection time and the live warning issued by the control center ensure that the unauthorized subject never enters the premises.
● Gate Access Control
● Sensor Monitoring
● Lone Worker Protection
● Intruder and Fire Alarm Monitoring
● 24-7 Phone Answering Service
RE:SURE has developed a great deal of affordable and functional security services that will meet almost all of your security needs. Their advanced security services are some of the best available, and their monitoring systems and other security products are equally as cost efficient and high performance. Overall, they are a quality brand that makes advanced products that are designed to help businesses and households protect themselves or their property.
Cube Online Marketing are delighted to be working with RE:Sure.
Hosting Ireland, one of Ireland’s fastest growing .ie accredited registrars is delighted to offer another great .ie domain registration promo code for IIA members and potential members….
Brand protection is very important to the ongoing development of your business and in order to protect your brand you may need to register more than one domain name. For example you may want to register the hyphenated version of your company or brand name, simply to stop anyone else ‘Passing Off’ as your business.
To show our ongoing support for the IIA Hosting Ireland is offering a two .ie domain registration special offer, simply register one .ie domain and get the second for half price, that’s right 50% off the second .ie domain name. The offer applies to any new one year .ie domain registration*. All you have to do is search for your two unique .ie domain names and at the checkout add the special promo code ‘2IE50OFF’
Hosting Ireland offers a range of domain name registration and web hosting services. Even if you have no web presence you can make a website with one of our advanced website builder packages. We also offer all the other products and services you’ll ever need, Dedicated Servers, VPS’s, SSL Certs, Website Backup and Advanced Spam Filtering to mention a few.
*Note the offer is subject to your new domain being available for registration and your application meeting the IEDR registration criteria.
Accountant Online are proud to be Ireland’s first online accounting service. Their experienced staff has been working with businesses since 2010. And it’s not just Irish companies either – being an online service means providing for their clients in the UK, US, the EU, South America, Asia, the Middle East. Their online presence means being on the edge of technological world; safeguarding their client’s records, bookkeeping, and providing tax solutions across the globe.
- Company Formation
- Startup accountancy services
- Limited Company Accounts
- Rental Income Accounts
- Virtual Financial Controller
- Tax Services
- VAT Services
- Bookkeeping Services
- Payroll Services
Safekeeping data has never been more important than it is today. Their online services combine technology solutions with our experience, allowing immediate access to all your accounts – so you can focus on growing your business, projects and enterprises. Moreover, their online software is specifically catered to meet the needs that your company recognises today.
However, the true beauty behind their bookkeeping software is how it is tailored to fit your unique business’ necessities. Their convenient support system means that you can send a message anytime or call us personally and talk to one of their professionals directly.
They understand that bookkeeping can be tedious and stressful. Not knowing where to turn for advice and options can be a business owner’s nightmare.
That is why your accounting and bookkeeping accounts are available 24/7 wherever in the world you may be. Check out their testimonials here.
At AccountantOnline they believe that simplicity is the ultimate sophistication. Their team of experts provides you with the full range of accountancy services as well as advice on both traditional and online platforms.
Keeping things simple as possible means sending us a message anytime to set up a free consultation. Cube an SEO company in Dublin are delighted to be working with Accountants Online.
Cube are delighted to be working with Follow the Camino a Camino de Santiago tour company based in Dublin.
Follow the Camino was started by Umberto in 2006 to provide Irish pilgrims with booked walks on the Camino de Santiago. They have long since expanded and offer Camino tours to travellers from all over the world.
The company specialises in walking and cycling tours on the many Camino routes in Spain. Their sister company One Foot Abroad provide walking holidays throughout Europe and active winter sun holidays.
The main Camino routes are:
Camino Frances: walk the full 800km or take it easy and choose to walk a 6 or 7 day section of this famous pilgrimage. The most popular section on the Camino Frances is the last from Sarria to Santiago de Compostela.
Camino Portugues: this route starts in Lisbon and runs for approximately 600km – depending on which variant you choose. The most popular section of this route is from Tui, but do consider the Coastal Route and walk along the Atlantic.
Camino del Norte: this is a hidden gem. At 830km it is long, the terrain at the start is challenging, the views incredible, and as quiet as the Camino Frances was ten years ago.
The Camino Ingles or the English Way is one of the shortest Camino routes at 100km. If you are planning on walking the last section into Santiago, this is a great alternative to the Camino Frances.
The Advantages of using a tour company:
· Peace of mind
· Booked accommodation
· Baggage transfer each day
· Handpicked accommodation
· Maps & walking notes
And perhaps most importantly: help is only ever a phone call away.
Follow the Camino help groups walk for charity, offer bus tours along the Camino, offer guided tours which are becoming very popular, and they organise trips for schools and students via their EduCamino program.
Cube love to work with companies where there is an obvious synergy. Leslie has walked the Camino de Santiago three times and has run a website and forum on the Camino since 2006, shortly after he started his SEO company in Dublin.
Cube are delighted to be working with 2020CCTV is one of Ireland’s top leaders when it comes to supplying security products and solutions to residents found all across the country. 2020CCTV employs highly ranked professionals who boast ample years of expertise and experience in the field of security, allowing them to supply their customers with only the best of the best in terms of security solutions and their accompanying security products. Priding themselves on their abundant wealth of knowledge, 2020CCTV is certain that the combination of their expert advice, their dedicated service and their tireless technical support can help people all over enjoy the feeling of total security through their friendly and professional company.
2020CCTV specializes in providing CCTV and other necessary security equipment to anyone who needs it, including homeowners, those who work in the security installation industry and any other business or organization who is in need of protection. They offer a wide variety of products that are designed to be taken advantage of by both tradesmen and the general public alike. Their extensive knowledge of each product allows them to be well versed in things such as CCTV, intruder alarms, access control as well as a number of other specific security equipment to suit every establishment.
2020CCTV supplies their customers with only the highest tier security systems in Ireland. These include items such as:
– CCTV Cameras like Dome and Bullet cameras in a number of styles, Wireless, analog cameras, card reg readers and covert cameras
– Full CCTV Kits
– Anti-loitering alarms
– Wireless alarms
– Audio intercoms
– Wireless intercoms
– Video intercoms
– DVRs, NVRs and hybrids
– Other security accessories such as baluns, cables, CCTV power supplies, CCTV connectors, monitors, DVR enclosures, brackets, wireless stations and PTZ controllers
Your home or business needs security. It is a vital step between you and a threat that could possibly harm all of the things that you have worked so hard your whole life to keep protected, and it is worth the time and the investment in order to keep it safe. All it takes to physically secure your personal or business assets is getting in contact with 2020CCTV. You can contact them through their email address or phone service anytime in order to begin to understand how the company can keep you secure against any physical threat. During the self-installation process of their high-quality products, 2020CCTV offers extensive telephone support in order to ensure that you have no questions to ask and ultimately feel safe with the installation process. This company also offers returns on the equipment that they sell to you should you find that it is not what you expected within the first 30 days of purchase.
Cube are an SEO company based in Dublin that works with small businesses to help gain more traffic from their website.
Cube are delighted to be working with AlertWatch an NSAI Certified, PSA licensed and BTEC qualified company that is able to install a number of systems efficiently and inexpensively. Systems such as CCTV cameras, intruder alarm systems, fire alarms and intercom systems are their specialties. Having more than 60 years of experience, their surveyors know exactly what it takes to complete the job and have plenty of knowledge in order to offer professional advice regarding the best system for your home or business.
With offices in Dublin and Meath, AlertWatch can provide you with a quote of the price that your new system will cost, followed by an onsite survey and general consultation to ensure that they are meeting all of your needs. Dedicated to earning your trust in terms of the vital security necessary for your home or business applications, AlertWatch will provide you with reference of one of their clients near you in order for you to contact to hear about their excellent services and reputation from an outside source.
No matter if you are in need of an in-home single camera system or a one-hundred-camera system for your business, you can rely on the support system of AlertWatch’s team of experts. Regardless of what your need is, AlertWatch is dedicated to tailoring their systems to your specific set of needs no matter where you are in Ireland.
AlertWatch’s engineers have spent an immense period of time handling all different sorts of security systems in Ireland, such as:
– IP CCTV Systems
– HD TVI
– HD CVI
– Analogue CCTV
– Wireless CCTV
– HIKVISION, their most popular system which incorporates all of the above
– Wired intruder alarm systems
– Wireless intruder alarm systems
– Fire Alarms
Each of these services includes checkups every year:
Intruder alarm maintenance per EN50131
Maintenance, along with two inspections per year that test the functionality of:
– All zones of use
CCTV maintenance per EN50132
Maintenance, along with two inspections per year that includes:
– General camera testing, including adjustments and refocusing as needed
– Monitor adjustments as needed
– Set-up of remote software if needed
Access Control (ACT) Maintenance per EN50232
Maintenance, along with two inspections per year that test the functionality of:
– All standby batteries
– Proximity readers
– Signal confirmation
Fire alarm maintenance per IS3218:2013
Maintenance, along with four inspections a year that test the functionality of:
– All zones
– Detection devices
– Standby batteries
Through AlertWatch, you can rest easy that your home or business is safe and secure from any threat that you have entrusted to them. With competitive prices, maintenance and inspections and a customer support team unlike any other, AlertWatch is your number one source for home and business security in Ireland.
Hosting Ireland, one of Ireland’s fastest growing .ie accredited registrars is delighted to offer a .ie domain registration promo code for IIA members and potential members….
Hosting Ireland recently attended the event held by the IIA to meet the new board of directors and hear the IIA’s new plans for 2017. Along with exciting plans the board presented the new ‘Vision’ and ‘Mission’ for the IIA.
At Hosting Ireland we believe that every small business aspiring to either get online or improve their online presence should join the IIA. The IIA has always offered excellent resources and networking opportunities, along with training and knowledge development, and now these support initiatives are being beefed up for 2017, including more breakfast meetings and regional events. We’re also pleased to hear that the IIA Annual Awards are still going to be part of the annual event calendar. The IIA Awards are one of the main web awards of the year and it offers the chance for businesses to get nominated for one of the prestigious awards and even win!
To show our support for the IIA Hosting Ireland is offering a .ie domain registration special offer of 10% of the normal registration price of €19.95. The offer applies to any new one year .ie domain registration*. All you have to do is search for your unique .ie domain name and at the checkout add the special promo code ‘10OFFIIA’
Hosting Ireland offers a range of domain name registration and web hosting services, so if you’re an SME looking to get online or an established online enterprise looking for optimised hosting we’ll have you covered. Even if you have no web presence you can make a website with one of our advanced website builder packages. We also offer all the other products and services you’ll ever need, Dedicated Servers, VPS’s, SSL Certs, Website Backup and Advanced Spam Filtering to mention a few.
*Note the offer is subject to your new domain being available for registration and your application meeting the IEDR registration criteria.
Cube are delighted to be working with Sunway Holidays, the largest Irish-owned and operated company that provides their customers with an incredible array of selections when it comes to choices in holidaymakers’ trips around the word.
With more than 50 years in the industry, Sunway is a trusted and well-loved business that has worked hard to give their customers the best holidays at an affordable price. Sunway is a fully bonded travel company.
The company knows the importance of a holiday and want to be the premier source of quality holidays that leave their customers feeling refreshed and revitalised when they return home. They offers a number of holiday destinations and services such as the USA and Canada, Cruises, Sunsail, Neilson, Winter Sun Holidays, Worldwide services, Club Med, Weddings, Lapland, Honeymoods, Escorted tours and much more. Each one of their trips departs from Dublin as well as other parts of Ireland to ensure that everyone has access to their exciting travel packages.
The company offers not only the above destinations, but also has recently added even more places for you to explore, relax and have fun. Such destinations that are new and being added in 2017 include:
– Cyprus Holidays – Nearly two dozen hotel options are available at an affordable price.
– Sardinia Holidays – enjoy beautiful Sardinia direct from Ireland
– Costa Dorada – Spain is always a family favorite with great beaches and lots of sun, why not?
Wherever it is that you desire to travel, Sunway can make it happen in an inexpensive manner. Book with them today and see all of the travel opportunities that await you.