European Consumer Centre Dublin announced the findings of the ECC Network Report on the Realities of the European online marketplace. The Report concludes that shopping on the Internet is littered with problems but consumers have rights and must exercise them. The ECC Network encountered three main problems when shopping online in the EU: One in three goods were never delivered; key information was missing and returned goods were not reimbursed. 34% of the goods were not delivered.
Irene Gahan, IIA CEO speaking at launch of ECC report said: “I am disappointed but not surprised at the results of this report. In general, however, Irish web sites didn’t fare too badly but there is room for vast improvement. I would call on all IIA members to strictly adhere to the legislation. I will be working with both the ECC and the Office of Consumer Affairs to educate and assist Irish e-tailers to ensure their sites are fully compliant. Full details of the report are available for download from the IIA site”. Visit the IIA Resources Downloads to download the report.